Shipping policy
Shipping Policy
Because all of our products are custom-printed on demand specifically for you when you order, our shipping process involves two distinct stages: **Fulfillment** (making your item) and **Transit** (shipping your item).
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1. Total Delivery Time
**Total Expected Wait Time = Fulfillment Time + Shipping Time**
Step 1: Processing & Fulfillment (2–5 Business Days)
Before an order ships, it goes into production. Printing, quality checking, and packaging your custom shirt typically takes **2 to 5 business days** before being handed off to the shipping carrier.
Step 2: Shipping & Transit Times
Once your item is printed and leaves our facility, estimated transit times are as follows:
* **United States (Domestic):** 3 to 6 business days via standard carriers (USPS, DHL, FedEx).
* **Canada:** 5 to 10 business days.
* **European Union & UK:** 4 to 9 business days (shipped from our European fulfillment hubs).
* **Rest of the World:** 8 to 20 business days.
*Please note: Total estimated time from checkout to doorstep for US orders is typically **5 to 9 business days**.*
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2. Order Tracking
Once your order has been printed and packed, you will automatically receive a shipping confirmation email containing a tracking link. Please allow 24–48 hours for the tracking status to update after receiving your notification.
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3. Split Shipments
If you purchase multiple different items in a single order (such as a t-shirt and an embroidered hat or a canvas print), they may be produced in separate fulfillment facilities. In this case, your items may arrive in separate packages with separate tracking numbers at no additional cost to you.
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4. Customs, Duties & Import Taxes (International Orders)
For orders shipped outside the United States:
* International shipments may be subject to import taxes, VAT, or customs duties levied by the destination country once the package arrives.
* Nait Risk LLC is not responsible for these extra customs charges; they are the responsibility of the recipient.
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5. Incorrect Address / Returned to Sender
Please double-check your shipping address before placing your order.
If a package is returned to our fulfillment facility due to an incorrect or incomplete address provided at checkout, you will be responsible for the cost of re-shipping the item once an updated address is confirmed.
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6. Lost, Stolen, or Delayed Packages
If your tracking link shows "Delivered" but you have not received your package:
1. Check with neighbors, building management, or back porches.
2. Wait 24 hours (carriers occasionally mark items delivered shortly before drop-off).
3. If it is still missing after 24 hours, contact us at contact@naitrisk.com so we can help you file a claim or investigate with the carrier.